FAQs

ORDERS:

How do I know where my order is?

For each order placed on our website, you have access to a tracking number that allows you to track or follow your order. You will receive the link via e-mail as soon as your order has been shipped (please check your spam box).

When is my order processed?

In order to guarantee your satisfaction, and ensure you receive your product(s) as soon as possible, your order is packaged the day after you place your order on our website.

What forms of payment do you accept?

We accept Mastercard, Visa, Amex, Apple Pay and PayPal.

How do I return my order?

To make a return, the customer must contact Dessert Day Haircare from the CONTACT page of the site to organize the return of the order.

Dessert Day Haircare will gladly accept product returns within 30 days of the purchase date.

Sale items & Hair accessories are “All Sales Final”. Those items will be marked as such on their product page.

The costs of returning an order is the responsibility of the buyer, who must prepare and ship the package, except in the case of defective products. In this case, Dessert Day Haircare will proceed with an exchange without having to return the product (after reception of the photos showing the defect of the product). Dessert Day Haircare strongly recommends that any buyer wishing to return an order to choose a secure shipping method. Returns are made at the buyer's own risk.

Upon receipt of the returned order, Dessert Day Haircare will contact the customer or, in the case of a refund request, make the necessary refund.

The package tracking shows that my order has been delivered but I have not received it. What do I do?

You must contact the delivery company displayed on the tracking link that you will find on your order. Only they can know when the package was delivered and help you.

SHIPPING:

What are your shipping costs?

Shipping costs are free from $50 of purchases, anywhere in the world.

For orders under $50 :
Delivery to the USA: $5.90 (delivery in 2-6 days)
Delivery to the UK for orders under $50: $6.90 (delivery in 10 to 15 days)

What is the delivery time?

Our orders are sent by express from Maryland, USA. The delivery time therefore depends on the distance between your address and our warehouse.

Delivery for the USA is approximately 2-6 days.

Delivery for the UK is approximately 10-15 days.

PRODUCTS:

Do Dessert Day Products work for all hair types/textures?

Yes, our products are suitable for all hair types and textures.

What are the ingredients used in Dessert Day products?

You can visit our website to see the ingredients of each product. We use natural ingredients designed to grow and care for your hair in the best, possible way.

Can I use Dessert Day products on relaxed hair?

Our products can be used on relaxed hair. Of course, the results are more visible on natural hair, but clients see results on relaxed hair as well.